Terms and Conditions - Delivery Information
We're still delivering however COVID-19 is impacting our shipping services more than usual. Delays may be experienced.
Message from Australia Post - all pickups, collections and business lodgments in greater Melbourne Metro will be paused for 5 days from 12.01am Friday 1st of October to 12.01am Wednesday 6 October.
Good news... our Click & Collect Service is operating as usual.
The Coffee Apple is a small family owned and operated family business based in Ringwood East Victoria and we work hard ensure you receive your goods as quickly as possible. We use a range of both local and national distributors that best suit the location to which we are delivering.
All our delivery charges include shipping, handling and packaging costs.
Standard postage is currently $10.95 right across Australia, excluding Bulky items.
Express postage options are also available and vary in cost depending upon the price of the order.
How do I know if it’s a Bulky Item? It will say the postage estimate for these items in bold in the product description page. We will contact you with the correct amount of shipping for these items if they exceed what you have already paid. You will then have the option to proceed or cancel this order.
Extra charges will also apply to large orders that require an express post. We will contact you with the amount of additional shipping required.
Our prices do not include transport insurance or any secondary attempts to deliver ordered products to you.
PROCESSING OF ORDERS
We generally process orders within 2 business days... HOWEVER we are currently experiencing a high level of demand and shipping in approximately 4 working days, which are Monday to Friday and excluding public holidays in Victoria unless the purchase is a customised order. If you place an order on a non-business day, we will process the order within 4 business days.
Our aim is to ensure you receive your goods as quickly as possible.
- Delivery times may vary from time to time and are subject to variation due to unforeseen road conditions or inclement weather.
- Some far and remote country locations have extended shipping times.
- Peak times may incur a delay
- Extended delivery times may apply to oversized items
Australia Post and Sendle does not include insurance. Please contact us if you require insurance so we can discuss options and any additional costs.
All prices in AU$ and incl GST .
Please ensure you enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, The Coffee Apple is not obliged to re-send the order to the correct address at our own expense. You may be required to provide additional details upon our request to ensure the accuracy of your order.
Once we have processed and sent your order, you will receive a tracking number. You can then track your order via the Australia Post or Sendle website.
Please note that during the busy Christmas period your order may take slightly longer to dispatch.
CANCELLATION OF ORDERS
The Coffee Apple may cancel your order if for any reason we are unable to provide you with the Products subject to your order. We will contact you as soon as possible should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
PRODUCTS MISSING FROM AN ORDER
Should a product be missing from an order, please contact us at email@example.com with the order number and the product name and we will investigate accordingly.
DAMAGED ORDER DURING TRANSIT
We take great care to wrap them carefully. If however, damage occurs during the delivery process please contact us for a replacement or refund.
There are no refunds unless the product is faulty. For exchange or refund products must be returned within 14 days of receipt and in original condition.
Return postage is the responsibility of the buyer.
By agreeing to these Purchase & Shipping Terms, you also consent to receive further electronic communications from us in relation to the The Coffee Apple business, including information relating to products, competitions, promotions, special offers and any other commercial message.Of course, you may at any time, unsubscribe from receiving electronic commercial messages from us. Simply email us at firstname.lastname@example.org